M1
Setup and configuration
Company settings, users, profiles, permission sets, roles, org settings, app setup and user access.
Core Platform & Admin · Learning Path ASalesforce Administrator
Salesforce Administrator
Training Course
Build practical Salesforce administration skills by configuring users, data, security, automation, and reporting. Learn how an administrator keeps a Salesforce org organised, helps business users work efficiently, and maintains reliable CRM data.
User setup and permissions
Objects, fields, and page layouts
Flow Builder and validation rules
Hands-on project and review
Practical learning pathProject-led curriculumCareer guidance available
8Core modules
40–50 hoursGuided learning
1+Practical project
Course overview
What you will learn in this Salesforce Administrator program
The Administrator pathway is a practical starting point for learners interested in CRM operations and declarative platform configuration. Lessons connect setup concepts to business scenarios and guided exercises.
Skills covered
- User setup and permissions
- Objects, fields, and page layouts
- Flow Builder and validation rules
- Reports, dashboards, and data quality
Who should join?
Freshers, CRM operations teams, support professionals, and aspiring Salesforce administrators. The learning path can be adjusted to the learner’s starting level after an initial discussion with the training team.
Before you enrol
Prerequisites & learning approach
CRM fundamentals are recommended. No programming background is required for the core administrator pathway.
- Instructor-led concept sessions and guided demonstrations.
- Practice tasks and scenario-based discussions.
- Project documentation and review checkpoints.
- Interview preparation or certification-aligned revision where relevant to the chosen track.
Duration is a recommended planning estimate. Final hours and lab access should be confirmed for the selected cohort.
Module-wise curriculum
Ask for batch details →Salesforce Administrator syllabus
Study the learning sequence below. Module delivery order may be adjusted to the cohort’s background and the available Salesforce training environment.
M2
Object Manager and Lightning UI
Standard/custom objects, fields, relationships, page layouts, record types, Lightning App Builder, compact layouts.
M3
Data management
Import Wizard, Data Loader concepts, duplicate management, validation rules, formulas, data quality and export.
M4
Security and sharing
Org-wide defaults, role hierarchy, sharing rules, record access, field-level security and least privilege.
M5
Sales and service features
Lead, account, contact, opportunity, campaign and case fundamentals; activities and productivity tools.
M6
Automation
Flow Builder, record-triggered and screen flows, approvals concepts, scheduled paths, validation and troubleshooting.
M7
Reports and dashboards
Report formats, cross filters, dashboard components, folders, subscriptions and KPI design.
M8
Maintenance and exam preparation
Sandbox concepts, change management, release notes, troubleshooting, scenario questions and practical revision.
Applied learning
Practical project: build and explain a real business scenario
Configure a sales pipeline CRM with user access, sharing rules, data import, record-triggered automation, reports, and dashboards.
Career relevance
Roles this learning path can support
The following are example role directions aligned with the skills taught. Hiring requirements differ by employer, experience, communication skills, and hands-on ability.
Salesforce Administrator Trainee
CRM Operations Associate
Salesforce Support Analyst
Common questions
FAQs about Salesforce Administrator
Is coding required for Salesforce Administrator?
Coding is not a core prerequisite for this administrator track. The focus is on configuration, security, automation, and reporting.
Does the course prepare me for certification?
The curriculum can support certification-aligned study. The current official exam guide, registration, and exam fees should be checked separately.
Will I practise on Salesforce?
Practical activities use Trailhead Playground or another authorised training environment, subject to account and feature availability.
Is an official Salesforce certification included?
The course may include certification-aligned preparation, but it does not issue an official Salesforce credential. Check the current official exam guide, registration process, prerequisites, and fees separately.
Continue learning
View all coursesRelated Salesforce courses
⚙ A · 012 weeks
Salesforce CRM & Platform Fundamentals
Learn how Salesforce works as a customer relationship management platform, from leads and accounts to opportunities, cases, reports, and everyday sale…
View course details⚙ A · 034–6 weeks
Salesforce Platform App Builder
Learn to design custom Salesforce applications with declarative tools before reaching for code. This course focuses on data modelling, user experience…
View course details⌘ B · 048–10 weeks
Salesforce Platform Developer I
Develop Salesforce coding skills using Apex, SOQL/SOSL, triggers, asynchronous processing concepts, Lightning Web Components, unit testing, and deploy…
View course detailsTalk to a Salesforce Course Advisor
Get the syllabus, batch format, prerequisites, and next steps.