Commerce architecture
B2C/B2B commerce concepts, storefront, catalogue, account and buyer journeys.
Study the building blocks of a Salesforce-powered commerce journey: product catalogue, merchandising, buyer experience, cart and checkout, order status, integrations, performance, and analytics. The exact implementation path depends on the selected commerce product.
Commerce projects combine customer experience and operational workflows. Learn to model the customer journey and identify integration, security, and performance considerations.
E-commerce specialists, developers, and digital solution consultants. The learning path can be adjusted to the learner’s starting level after an initial discussion with the training team.
Web and e-commerce concepts; technical prerequisites depend on the selected B2C or B2B track.
Duration is a recommended planning estimate. Final hours and lab access should be confirmed for the selected cohort.
Study the learning sequence below. Module delivery order may be adjusted to the cohort’s background and the available Salesforce training environment.
B2C/B2B commerce concepts, storefront, catalogue, account and buyer journeys.
Products, categories, pricing, promotions, search, inventory and content concepts.
Cart, checkout, payment-provider integration concepts, order submission and error handling.
Select the appropriate B2C/B2B product and implementation method; templates, extensions/APIs as applicable.
OMS/ERP connections, fulfilment, customer service, performance and analytics.
Prototype an e-commerce journey and explain security, performance and operational considerations.
Design an end-to-end commerce journey from catalogue browsing through checkout and order-status communication, with architecture and risk notes.
The following are example role directions aligned with the skills taught. Hiring requirements differ by employer, experience, communication skills, and hands-on ability.
The overview introduces both patterns, but a production-ready specialist cohort should choose the specific B2C or B2B product and verify its current tools.
They are useful, especially for developer-focused sessions. Functional learners can focus more on commerce processes and solution design.
Learners map a commerce experience from catalogue through checkout and order status, including operational and integration considerations.
The course may include certification-aligned preparation, but it does not issue an official Salesforce credential. Check the current official exam guide, registration process, prerequisites, and fees separately.
Learn to plan customer and partner-facing digital experiences connected to Salesforce data. Explore site structure, page configuration, external-user…
View course detailsExplore how Salesforce supports work orders, service appointments, technician scheduling, dispatch, mobile workforce activities, and field-service per…
View course detailsUnderstand quote-to-cash business processes, from product catalogues and pricing to quote approvals, contracts, orders, and renewals. The course cover…
View course detailsGet the syllabus, batch format, prerequisites, and next steps.