M1
Experience Cloud overview
Portals, partner/customer/community use cases, audience and site structure.
Customer & Operations Clouds · Learning Path DSalesforce Experience Cloud
Salesforce Experience Cloud
Training Course
Learn to plan customer and partner-facing digital experiences connected to Salesforce data. Explore site structure, page configuration, external-user access, sharing, self-service workflows, content, and adoption reporting.
Site structure and page configuration
External users and sharing
Knowledge and self-service workflows
Hands-on project and review
Practical learning pathProject-led curriculumCareer guidance available
6Core modules
30–40 hoursGuided learning
1+Practical project
Course overview
What you will learn in this Salesforce Experience Cloud program
External experiences need careful attention to usability and data access. This course connects portal design decisions with secure record visibility, business workflows, and release readiness.
Skills covered
- Site structure and page configuration
- External users and sharing
- Knowledge and self-service workflows
- Portal testing and adoption analytics
Who should join?
Salesforce administrators, developers, and customer or partner portal builders. The learning path can be adjusted to the learner’s starting level after an initial discussion with the training team.
Before you enrol
Prerequisites & learning approach
Salesforce Administrator fundamentals; LWC is helpful for custom components.
- Instructor-led concept sessions and guided demonstrations.
- Practice tasks and scenario-based discussions.
- Project documentation and review checkpoints.
- Interview preparation or certification-aligned revision where relevant to the chosen track.
Duration is a recommended planning estimate. Final hours and lab access should be confirmed for the selected cohort.
Module-wise curriculum
Ask for batch details →Salesforce Experience Cloud syllabus
Study the learning sequence below. Module delivery order may be adjusted to the cohort’s background and the available Salesforce training environment.
M2
Site configuration
Themes, pages, navigation, templates, branding and responsive layout.
M3
External users and security
User/licence concepts, profiles/permission sets, sharing sets, external access and guest-user security.
M4
Content and self-service
Knowledge, case submission, record visibility, collaboration and content management concepts.
M5
Customisation and analytics
LWC/components overview, integrations, adoption reporting and troubleshooting.
M6
Capstone and launch
Customer/partner portal design, UAT, accessibility, performance and rollout checklist.
Applied learning
Practical project: build and explain a real business scenario
Prototype a customer support portal with secure case submission, knowledge access, responsive pages, and a rollout checklist.
Career relevance
Roles this learning path can support
The following are example role directions aligned with the skills taught. Hiring requirements differ by employer, experience, communication skills, and hands-on ability.
Experience Cloud Consultant
Salesforce Portal Developer
Customer Experience Systems Analyst
Common questions
FAQs about Salesforce Experience Cloud
Who should learn Experience Cloud?
It suits people who know Salesforce fundamentals and want to build customer, community, or partner experiences.
Does this course include custom components?
The curriculum covers component concepts and integration. Deeper LWC implementation depends on the selected learner track.
What security topics are included?
External access, sharing sets, permission design, guest-user security considerations, and secure record visibility are covered.
Is an official Salesforce certification included?
The course may include certification-aligned preparation, but it does not issue an official Salesforce credential. Check the current official exam guide, registration process, prerequisites, and fees separately.
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